Investools' Pledge to You
The trust of our clients is our most precious asset. Protecting and privacy and safeguarding your presonal and financial information is one of our highest priorities. The following Privacy Statement explains how Investools collects and protects your information.
If you have any questions that this statement does not address, please contact a Client Services representative. By purchasing an Investools subscription or by using Investools' Web sites, you give your consent to the collection and use of personal information by Investools as explained in this statement. Any dispute over our Privacy Statement is subject to this notice and the Investools, Inc. Subscriber Agreement, including arbitraction of disputes and limitation of damages.
Key Elements of Investools' Privacy Program
We gather personal information about our clients in order to provide services, comply with laws, safe—guard assets and improve our offerings.
We do not share your information with unaffiliated companies for marketing purposes without your prior permission.
Unless you opt-out, we may share information about you among companies affiliated with us, including with TD Ameritrade and with TD Bank Financial Group companies, to inform you about additional products, services or promotions that may be of interest to you.
You can control the method and the content of the communications we send to you.
There are several very important purposes. When you become a customer, we gather information necessary to communicate with you about your account, to process transactions for you and to comply with federal and state laws, including tax laws. We continually strive to improve our services and provide you opportunities to use additional products and services you may find of interest. To do this, we gather information to help us assess your needs and preferences. This includes conducting surveys that ask you to provide demographic information and other means to aid us in anticipating your needs and satisfying your requests.
The information we collect directly from you includes information required to communicate with you, including your name, mailing address, phone number, email address and fax number.
You directly provide to us the majority of information we collect. You do this by completing registration forms both on line and live, sending us an e-mail for questions or comment, or submitting information in response to a promotion or special offer. Other ways we obtain information are by (1) observing your usage of the Web site, (2) providing products and services to you, and (3) through other sources such as credit agencies, affiliates and business partners. This information enables us to offer you products and services that should be of interest to you.
Again, the trust of our clients is our most valued asset. Therefore, we use personal information only as appropriate to provide you quality service and security.
For example, Investools may use the information collected from you to verify your identity and contact information. We may also use this information to establish and set up your account, issue a username and password, and contact you with account information. The collected information helps us improve our services to you, customize your browsing experience and inform you about additional products, services or promotions that may be of interest to you.
Investools may also use demographic information on our clients provided by others, so that we can develop products and services for our clients.
Should you close your account with us; Investools will retain your information as needed to comply with regulatory requirements.
Investools will share information with affiliates if the information is required to provide a product or service you have requested. Additionally, Investools may share information with our affiliates about our experiences or transactions with you or your account in order to make you aware of services and products from which you may benefit.
An affiliate is a company that we own or control or with which there is common ownership with us and our parent company. Each of the TD Ameritrade companies, including TD Ameritrade, Inc., Amerivest Investment Management, LLC and Ameritrade Advisory Services, LLC are affiliates of each other. Additionally, companies in the TD Bank Financial Group family, including TD Bank and The Toronto—Dominion Bank and their subsidiaries, are affiliates of TD Ameritrade. You may limit our affiliates in marketing their products or services to you based on personal information that we collect about you and share with them. This information may include your name, email address, mailing address, age, employment status, general account and demographic information and account history with us. Your choice to limit marketing offers from our affiliates will apply until you tell us to change your choice. You can opt back in at any time.
To limit affiliate marketing offers:
The cornerstone of our Privacy Statement is the commitment to keep our clients' personal information confidential. Investools does not sell, license, lease or otherwise disclose your personal information to any third party for purposes of marketing by the third party, or for any reason, except as described below:
All third parties with which we share personal information are required to protect personal information in a manner similar to the way we protect personal information.
If we propose to share information in a manner not covered in this Privacy Statement, we will notify you of this change by posting a message on the Web site, a notice in the "Announcements" or "What's New" section of the Web site, and if appropriate, provide you an opportunity to opt-out of such use.
Because we do not share information with non-affiliated third parties for marketing purposes without your prior permission, there is no need to opt-out.
Yes. If you want to opt-out of receiving all direct marketing communication from Investools, you can send an email to email@example.com with the word "unsubscribe" in the subject line and your Investools username in the body copy. In doing so, you will be identified as a client who does not care to be contacted by us through direct communication for additional product and services offerings or inquiries.
We have made a significant investment in security software, systems, and procedures to offer you a safe and secure environment and protect your information. While no security system is absolutely impenetrable, we are constantly reviewing, refining and upgrading our security technology, as new tools become available.
Remember: you are ultimately responsible for maintaining the secrecy of your account, username, and password. We strongly recommend that you do not disclose this information.
On our Web site, we use technology to encrypt certain information transmitted by or to you through our Web site. We use VeriSign™ certificates to authenticate our Web site, allowing you to verify that you are connected to our Web site. In order to activate this technology, you need to utilize a browser like Firefox®, Safari® or Microsoft® Internet Explorer. We recommend that you choose a browser with strong encryption capabilities.
Cookies also may be placed by third parties when you access their sites through linking from this Web site. We do not have access to these cookies or any information that these cookies may contain. Please contact the third-party site for more information on these cookies. Although we encourage third parties to adhere to appropriate privacy policies and standards, we are not responsible for the actions or policies of such parties.
Investools may share Web site usage information about visitors to the Web site with reputable advertising companies for targeting our Internet banner advertisements on this site and other sites. For this purpose pixel tags (also called clear gifs) may be used to note the pages you've visited. The information collected by the advertising company through the use of these pixel tags is not personally identifiable. These advertising companies have their own privacy policies.
In the event Investools materially changes this Privacy Statement, the revised Privacy Statement will promptly be posted to the Web site and we will post a notice on the Web site informing you of such changes. Additionally, this Privacy Statement has an effective date displayed in the lower, left corner indicating when it first came into effect. You should review this Privacy Statement periodically to remain informed of any changes. You agree to accept posting of a revised Privacy Statement electronically on the Web site as actual notice to you.
We're strongly committed to our relationship with you and want to be sure you understand the steps we have taken to protect your personal information. If you have any questions, complaints, or comments, please call us at 800-204-7143, email firstname.lastname@example.org, or visit this website.